We believe in full transparency about how we handle your data. Here's exactly what you're entitled to as a Smart Estate customer.
Contact Privacy Team →You can request a full copy of all personal data we hold about you at any time. We will compile and deliver your data export within 30 calendar days of receiving your request.
If any information we hold about you is inaccurate, outdated, or incomplete, you have the right to request immediate correction. We'll update your records without delay.
You can request deletion of your personal data from our systems. We'll action this within 30 days, subject to legal retention requirements such as financial record obligations.
You can request a machine-readable copy of your personal data to transfer to another service provider. We provide CSV export directly from your Customer Portal account settings.
You can object to our processing your personal data for marketing purposes at any time. Every marketing email includes an unsubscribe link. We action opt-outs within 48 hours.
If you believe we've mishandled your data, you have the right to lodge a formal complaint with Nigeria's National Data Protection Commission (NDPC) or the data authority in your country of residence.
Three ways to reach us. We respond to all privacy requests within 5 working days.
How long we keep different types of data and why.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account details | 3 years post-cancellation | Legal & tax records |
| Payment records | 7 years | Financial regulation |
| Support messages | 2 years | Quality assurance |
| Usage analytics | 13 months (rolling) | Product improvement |
| License logs | Subscription duration + 1 year | Dispute resolution |
Our privacy team is here to help. We take every request seriously.
Email support@smartestateio.com